Customer Service Center

Thanks for visiting NationalScrubs.com. Every day we help more than 1000 customers find the Medical Scrubs and Medical Supplies they may need. With a selection of over 1000 Scrubs products you are sure to find just the item you are looking for. We have been in the Scrubs business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online? Have a question about a product? Want to check on the status of your Scrubs order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have.

Contact NationalScrubs.com

Phone
888-842-0484

Customer service email:
[email protected]

Mailing Address
National Scrubs
3800 S. 215th St. West
Goddard, KS 67052

Shipping Information

We like to make shipping affordable for our customers. Your shipping cost will be a low flat rate of $9.95* per warehouse. We do not charge any additional charges for handling and processing your order.

*Please note this flat rate shipping charge applies to standard shipping only.*

Standard delivery can take 5-10 business days to deliver.

Exceptions not qualifying for our $9.95 shipping include: bulk and large quantity orders, overweight and irregular shaped items, and shipments to Alaska and Hawaii, and some of our Medline scrubs. If an item you order requires additional shipping, we will contact you before shipping.

Need your order fast?

Please contact us for expedited shipping at (888)842-0484.

Returns for Scrubs Only:

If you are not completely satisfied with your order, you may return it within 30 days of receipt for a full refund or exchange, no questions asked.

Please contact us at:

[email protected] or (888)842-0484 to receive an RAN # for your return.

Please return your product to:

National Scrubs

3800 S. 215^th St W

Goddard, KS 67052

If your return is received past 30 days, please note that there will be a 25% restock fee. Returns will not be accepted over 60 days.

Embroidered garments are not returnable unless there is an error on our part.

Laundered garments are not returnable items must be returned with original tags and packaging.

Original shipping/processing charges are non-refundable.

You are responsible for return shipping cost unless the item is damaged or defective.

Wanting to exchange?

Not a problem! Contact us at 888-842-0484 or you may reach us via email and please let us know which items you would like to exchange. We will process your order right away with no delay!

*Please note you will be charged a reship fee of $9.95*

Exchanges must but be received within 30 days of reship or additional charges will be applied.

Exchange policy for Medical Product, Medical Supplies & Apparel

Unopened products may be returned for a refund of the purchase price of the returned items, not including shipping within 30 days from the date of purchase. NationalScrubs.com reserves the right to charge up to 25% restocking fee with a $10 minimum no matter the circumstance. Broken Case Quantities and unopened sterile packages are NOT Returnable. Customer is responsible for freight back to us.

Special Order items are sometimes shipped directly from the manufacturer. If this is the case, these items will not be able to be returned.

Please contact us at (888)842-0484 for further details pertaining you order and to receive an RAN# for your return.